We are Here

We are here

HSBC Careers 2014 Manager Customer Service

HSBC Careers 2014
Manager Customer Service

 Job Details
Service proposition is a key differentiator in any retail business, and the jobholder needs to ensure a positive customer experience on a consistent basis. The jobholder needs to manage the branch independently (when required) and should be sensitive to managing teams and conflicts therein. As a CSM job holder needs to manage the premier service stream, and ensure increase in customer service quality.

Job Description
•  Knowledge of the organization and its products, processes and pertinent regulations affecting delivery
•  Ensure 100% adherence to audit/compliance related activity.
•  Ensure high levels of customer satisfaction to all walk in Premier customers.
•  Ensure positive customer experience by the service staff.
•  Coordinate with the internal customers – Central Team, CAS, Cards, Retail Assets, IT, etc.
•  People Management

Skills Experience Required
• Through Knowledge of Branch Operations
•  Graduation in any discipline
•  Minimum relevant experience of 3 Years
•  Team Handling Experience preferred
•  Proven track record of Team handling experience
•  Through Knowledge of Service requirements, various matrices and Processes of the bank; Sound understanding of the company’s customer service requirements

Job Field:  Retail / Branch Banking

Primary Location: Maharashtra, Mumbai

Last Date: 29-Jan-2014

For more details and to apply online
Labels: Notifications
Newer Post Older Post Home